How does billing work?
Paid plans are billed in advance, monthly or annually, through Avonao Billing. Billing is handled in Avonao Wallet. Free needs no card. See Billing and top-ups.
What happens when I use up an allowance?
A pack balance is spent first. Without one, new actions stop until the next cycle, you buy a pack or you upgrade. Nothing is charged silently. Allowances reset each billing cycle.
How does annual billing work?
Annual billing gives you 12 months for the price of 10 (2 months free). Use the Monthly / Annual toggle above to see the yearly price.
Is there a trial?
Pro has a 14-day trial; a card is required. Free has no time limit.
Can I cancel, and do I get a refund?
You can cancel at any time from the dashboard; evidence you already exported stays verifiable offline. The first payment of a plan is refundable within 14 days, prorated by how much of the plan's allowance you have used. Used top-up packs are not refundable. Details are in the Terms of Service.
Are taxes included?
Prices are in US dollars and shown without tax, plus VAT where it applies; the tax is added at checkout. Where Avonao Billing offers your local currency, the main price shown is an estimate in it, from current market rates; you can switch to the dollar price. The final amount at checkout can differ slightly; pay in US dollars at checkout for the exact price. Stripe is the merchant of record, through Avonao Billing: the tax invoice and receipt come from Stripe. Avonao Billing provides purchase statements, which are not tax invoices.
How do seats work?
Each plan includes seats; extra seats cost from $12 per seat per month on paid plans. See Teams, seats and roles.
Where is my data stored?
You choose a data region when you sign up: Free, Starter, Pro, Pro+ and Team choose one of seven Cloudflare regions, and Scale and Enterprise choose from all AWS regions. Your account, billing records and workspace data are stored in that region, and so are the ledger, admission decisions and agent identities of your workspaces there. A workspace can be placed in a different region than your account when you create it. Where the dashboard application itself is served from is a separate setting that follows your location and can be switched at any time; it never moves your data. On Scale and Enterprise, and with the isolation add-on that the other plans can buy, your account data, workspace data and receipts live in your own AWS database with strict tenant isolation. Pro and above also get strict tenant isolation on Cloudflare D1. The website and documentation are public and are served from the United States. See Data regions, Data and privacy and Retention and erasure.