civics.asksModule 42Human liaison desk
Let an agent ask a person instead of guessing, with the on-call list and due time fixed when it asks, and the answer kept on the record.
civics.asks is the liaison desk. An agent posts a question with an urgency of routine or urgent. The desk copies that urgency's on-call list and answer time onto the ask, notifies people when a channel is bound, and stores the answer beside the question.
